Terms And Conditions

At Blue Chic SA, we strive to provide high-quality fashion that our customers love. If you're not

completely satisfied with your purchase, we offer returns and exchanges under the following

conditions:

1. Return Eligibility

• Items must be unused, unworn, and in their original packaging, with tags attached.

• Return requests must be made within 14 days (South Africa) and 21 days

(International orders) from the delivery date.

• Refunds apply only to defective or incorrect items. Otherwise, store credit or

exchanges will be offered.

2. Refund & Exchange Process

Local (South Africa) Orders:

• Refunds are processed within 5-7 business days after we receive and inspect the returned

item.

• Refunds are issued to the original payment method (if eligible) or via store credit.

International Orders:

• Refunds are only available for defective or incorrect items due to high shipping costs.

• Exchanges are accepted, but the customer is responsible for the return shipping fees.

3. Non-Returnable Items

For hygiene and clearance purposes, the following items cannot be returned or exchanged:

• Swimwear, lingerie, and undergarments

• Sale or clearance items

• Personalized or custom-made items

4. Return Shipping & Fees

• Local (South Africa): Customers are responsible for return shipping costs unless the

item is defective.

• International Orders: Customers cover both return and exchange shipping costs.

5. How to Request a Return or Exchange1. 2. 3. Email us at pretty@bluechicsa.co.za with your order number, reason for return, and

clear photos (if applicable).

Wait for approval – We will provide further instructions on how to return your item.

Ship the item back – Ensure the item is securely packaged to prevent damage.

6. Return Address

Blue Chic Premium (Shop L303)

Ilifa Collective at Mandela Square

3rd Floor, The Davinci Hotel and Suites

Cnr Maude & Fifth Street

Sandton, Johannesburg, South Africa, 2191

For any inquiries, contact us at +27 73 006 4341.